Our Telecoms Services explained
Telephone Systems
Having been involved with helping businesses and organisations in Kent since 2017 (and, in fact, since 1996 working with other companies), we know what works and what doesn't.
There is a massive choice available to you. Trying to work out what to go for and which supplier to use is mind-blowing.
Partnering with global brands like 3CX, Gamma and Microsoft, we know Telecoms like the back of our hands.
No niche products here - just systems that work and are as fully featured as you need them to be.....or as simple as you need them to be.
VoIP /Cloud
All systems are now VoIP.
Fact.
In simple terms, it means that all telephony is now operated through computer networks and connections. That is all it means.
The days of phone lines are gone - the connection to the outside world that carries all your calls is an internet connection.
Whilst most of our customers end up with totally cloud based systems, where there is no central control on the premises, we can, where preferred, install a system (we say system - it's not really - it's just a software application on a computer) on your premises.
The choice is yours.
Anyway, we look after all of it for you.
The system, the 'lines (called SIP trunks), the internet conneciton, cabling, network switch, software, billing, support etc etc.
Lines and Internet
Phone lines are now called SIP trunks or channels.
All this means is that your numbers are connected to a SIP provider, along with the phone system we provide.
If you move suppliers to us, we handle all the porting process.
We just agree to changeover date with you and work towards that.
We also provide the internet connection for you (there are various types available that depend entirely on the location of your premises) - anyway, don't worry - we deal with it.
Or if your current connection is suitable we will use that.
And we install it all properly - no 'sounding like a dalek' or 'like you are under water'!
Types of phones
If you have an existing system, we may be able to re-use your existing handsets.
Or we can provide new handsets - there are lots of options but we can advise you on what is best.
Some of our customers don't give everyone handsets - in fact some have no handsets at all.
A user of the phone system can now have their phone on the PC or laptop - so it becomes their handset. This can be via the computer browser or an installed application.
These applications are very easy to use and have lots of features available should you need them.
Users can also have an application installed on their smartphones.
So a user of the system can be on any device, in any location in the world and use their phone as if they were sat in the office at their desk.
Response times less than 1 hour
Normally, we respond to customer faults within 10-60 minutes.
Maximum 4 working hour SLA
Proper Ticketing system
All customer faults go immediately into our Freshdesk ticketing system.
That way we can manage and measure service levels.
One Bill
Our customers get all their Telecoms, IT and Internet products on single monthly bill.
Remote Monitoring and Management
Our customer systems are actively managed and monitored.
Quite often, we know there is a problem before you do!
Market-leading Systems
Our partners include Microsoft, 3CX, AWS -
No niche products here!
Nothing is outsourced
The tecwork staff do everything.
Design, delivery, install, training, support and billing.
Simple and fair
Our contracts can be 1 month rolling, 12 months or 3 years but only where it is warranted.
No unfair clauses.
We are Proactive
Unlike nearly all telecoms suppliers who only get in touch when the contract is due for renewal, we like to have regular account reviews.
Reviews
“tecwork are incredibly proactive.
We were in a situation where our telecommunications were letting us down, customers were struggling to make contact, and our customer service was at risk of becoming compromised.
tecwork guided us through the myriad of products in the market and helped us implement the right solution. They’re competitively priced and the team are super helpful, friendly and professional. What more could you ask for. ”
- Richard Ayres – Director – BHW Group
“We have had a positive and transformative experience in telephony with tecwork.
The system is great and their support is excellent. The cost saving is aIso most welcome. I can’t recommend them highly enough.”
- John Morgan – MD – Helios Homeopathy – Tunbridge Wells, Kent and London
Customer Video Testimonial
Don't take our word for it - watch the video from one of our customers explaining how we have impacted their business.
